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Frequently asked Questions about our services.
Questions / Getting Started
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How can I get started?
To get started with our service, go to our "Plans" page and click on the button "Get Started" of the chosen plan and complete the process.
For how long do I need to pay the service?
For as long as you want to keep the web page and emails service active (with all benefits that are included in our plan).

As an additional benefit, each 18 months we will totally redesign your website free of charge with the newest updates and programming codes available.
Which payment options do you have?
The available payment options to get started with our service or for your monthly payments can only be made through the following:
  • Bank deposit.
  • Wire transfer.
  • Electronic payment with your PayPal account.
  • Credit or debit card (Visa, MasterCard, American Express, Maestro, Discovery).
When does my billing period begin?
It begins when you make your first payment. Your account executive will provide your due date for your monthly payments.
Whats next after I made the first payment?
Login to your account (one of our executives will provide your login credentials) and upload your business logo (in case you have one) and complete our short poll.
What are your privacy policies?
To consult our privacy policy please visit: https://www.globalnetstudio.com/privacy/
Why my account got suspended?
To learn more about our terms and conditions of use: https://www.globalnetstudio.com/terms/
Can I update my plan to another one?
Yes, you can always update it whenever you want but only to a higher plan. The monthly amount of the new plan will be applied on your next invoice.
When can I start using my emails?
After making the first payment you must login to your customer account and register your domain name (for example: www.mydomain.com).
  • If you already have a domain: you need to change the DNS or MX records in your domain setup panel and wait up to 24 hours for changes to be applied. Please contact your account executive for this information.

  • If you don't have a domain: login to your customer account and verify if the domain name is available. If so, register it and you will be able to use your email accounts within 24 hours.
How long it takes to have my webpage online?
The avarage time may vary depending on the size and complexity of the project, as well as the delivery time of the information that the website will contain by the customer. The avarage time for our plans are:
  • "Platinum" Plan - 5 to 8 working days.
  • "Gold" Plan - 7 to 10 working days.
  • "Diamond" Plan - 10 to 12 working days.
  • "E-Commerce" Plan - 12 to 15 working days.
When is the due date of my payments?
It is the 1st or the 15th of each month depending on the date when you made your first payment.
In which cases the service gets suspended?
The service may be fully or partially suspended in the following cases:
  • Missing payment of the recurring month.
  • In case of sending bulk emails "SPAM" or improper use of the email accounts.
  • For breaking any of our terms and conditions of use.
When can I cancel the service?
  • "Platinum", "Gold" and "Diamond" Plans: the service may be cancelled at any time as long as the account does not have any pending payments.

  • "E-Commerce" Plan: the service may be cancelled only after a 12 month period as long as the account does not have any pending payments.
Is there a penalty for cancelling the service?
No, there are no extra fees or penalty charges for cancelling the service as long as the account does not have any pending payments.
Who is the owner of the domain?
You are and always will be the owner and responsible of the domain.
What happens to my webpage if I cancel?
The webpage will be disconnected and it wont be available anymore on the Internet. The S.E.O. (Search Engine Optimization) that might had had while it was online will be directly affected and will dissappear from the search results.
What happens to my domain if I cancel?
  • If your domain is still active and your account does not have any pending payments, you may request the EPP code in order to start the process to transfer your domain name to a different registrar. If your account has pending payments which have not been paid, it is neccessary to settle the account before requesting the transfer code.

  • If your domain expired and your account has pending payments, you may request the EPP code in order to start the process to transfer your domain name to a different registrar after settling your account and paying the activation fee for your domain.
What happens with my emails if I cancel?
When you cancel the service all email accounts will be automatically disconnected from all devices therefore you wont be able to send or receive messages anymore.